FREQUENTLY ASKED QUESTIONS
**SHIPPING DELAYS ARE TO BE EXPECTED OVER THE HOLIDAY PERIOD, IF AN URGENT ORDER PLEASE OPT FOR EXPEDITED SERVICES**
The below includes the questions we get asked the most, if you have a question that isn’t here please do contact us at firstname.lastname@example.org and someone will get back to you as soon as possible.
What is your exchange/return policy?
Mercii prides itself on selling true to image products, we have a no refund policy. However, if you believe your product is faulty, you have received a different item to the one you ordered or you feel you have a reason that an exchange is justified then please send images/details to email@example.com WITHIN SEVEN DAYS OF RECEIPT. Mercii can provide an exchange or store credit on unworn, fully packaged items. Shipping fees are not included and will be deducted from store credit notes. DISCOUNTED/SALE ITEMS ARE FINAL SALE. Only one sale price or discount code can be utilised at a time.
Will I receive free shipping?
Mercii provides the standard mailing service free of charge on orders over $149 domestically within the US. This service is available internationally (outside the USA) on orders over $199.
When will my order arrive?
*Due to the COVID19 pandemic some shipping services can incur delays.* Mercii ships all products with reputable couriers – delivery times vary contingent on location but usually within ten days for USA. If your order is required quickly/for a special occasion please don't risk it and select the Expedited option at the checkout. Please keep in mind any industry sales or holidays that could delay deliveries, customs and flight handling.
Our shipping options are as follows -
$10 for USA Standard Domestic 4-8 days (Free with orders over $149 USD)
$35 for USA Fedex 2nd Day Air - orders will be shipped same day if before 12pm
$30 for Standard International approximately 12-20 business days (Free with orders over $199 USD)
$45 Expedited International 4-8 business days
I entered the wrong shipping address, what can I do?
It is very important to insert the correct shipping address when you place your order. However, if you enter the wrong shipping address contact us immediately at firstname.lastname@example.org - our Care Team will update your order if it has not yet been shipped.
Usually with an incorrect shipping address the courier will return the package to sender and can not be intercepted.
What if my package was returned to sender?
If for any reason your package is returned to us we will do our best to get it re-shipped to you. However the reshipping may be at an extra cost.
What if my package gets lost in the mail?
Mercii ships with brand name global courier services that provide mail-tracking facilities. If tracking ceases to update for 30 days we will help investigate the case and take the next course of action.
Will I have to pay any duties on top of my order?
Please note all international packages may be subject to duties and taxes. Your local customs authorities establish the limits for duty-free packages.
Mercii will not be held liable for any fee, duties and taxes which may be applied to your order by customs in the country where delivery is made.
Is my purchase safe?
We use a Shopify platform for our Mercii website and checkout – simply put Shopify is one of the biggest e-commerce platform in the world. Take a look at the Shopify terms of business for further details.
What are the specifications of the zodiac pendants?
We took over a year to design the Mercii Zodiac Collection, ensuring we provide the absolute best product for the price in the market. Each pendant is
Dimensions- Pendant diameter 1” Adjustable chain length 17” to 20”
Materials- 18k gold thick plating over 925 sterling silver.
Each Pendant is shipped in a unique Mercii Pendant Box with an original Reading Card specific to each Star Sign from our astronomer.
For the remainder collection please check all pieces descriptions for their individual specifications.
How do I know if the necklace will fit?
Each piece is clearly labeled with the dimensions in the description, if you are concerned about the length we suggest to measure some string or shoe lace to check.
Jewelry Allergies / Colour change:
Everyone's skin type is very different - we are unique after all – and as such it is impossible to give 100% accurate information. However, we use only the highest quality products that are tested for allergens. Do check that the materials used in the product description are right for you. Please follow jewelry care to uphold the longevity of your piece, we do not except refunds for negligence or unique skin reactions.
We suggest removing Mercii jewelry if excessive perspiration (exercising), showering and swimming and where possible avoid contact with perfumes, lotions, hair products etc.
Do not use harsh chemicals, bleach, oil, and jewellery cleaners; to clean your jewelry, we are not responsible for the maintenance of your piece.
If your jewelry is not being worn be sure to put them away on a soft surface, avoiding other jewellery and metals. Best to remove whilst sleeping.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Any further questions you may have please don't hesitate to contact us via instagram or email