FREQUENTLY ASKED QUESTIONS
The below includes the questions we get asked the most, if you have a question that isn’t here please contact firstname.lastname@example.org and someone will get back to you as soon as possible.
What are the specifications of the pendant?
We took over a year to design the Mercii Star Sign Collection, ensuring we provide the absolute best product for the price in the market. Each pendant is
Dimensions- Pendant diameter 1” Adjustable chain length 17” to 20”
Materials- 18k gold plating/ sterling silver.
Each Pendant is shipped in a unique Mercii Pendant Box with an original Reading Card specific to each Star Sign from our astronomer.
Is my purchase safe?
We use a Shopify platform for our Mercii website and checkout – simply put Shopify is the biggest e-commerce platform in the world. Take a look at the Shopify terms of business for further details.
What is your exchange/return policy?
Please check your chosen star sign thoroughly as we do not offer exchanges or refunds on quality goods.
Mercii prides itself on only selling true to image products, so we have a no return policy. However, if you believe your product is faulty, you have received a different item to the one you ordered or you feel you have a reason that an exchange is justified then please send images/details to email@example.com WITHIN SEVEN DAYS OF RECEIPT
I entered the wrong shipping address, what can I do?
It is very important to insert the correct shipping address when you place your order. However, if you enter the wrong shipping address contact us immediately at firstname.lastname@example.org - our Care Team will update your order if it has not yet been shipped.
Mercii takes no responsibility for goods lost due to incorrect shipping details
What if my jewellery gets lost in the mail?
Mercii ships with brand name global courier services that provide mail-tracking facilities. We are not responsible for items that are lost or damaged during shipping.
Will I have to pay any duties on top of my order?
Please note all international packages may be subject to duties and taxes. Your local customs authorities establish the limits for duty-free packages.
Mercii will not be held liable for any fee, duties and taxes which may be applied to your order by customs in the country where delivery is made.
Please contact your local customs offices if you would like to seek more information regarding taxes and duties applicable in your own country.
What if my package was returned to sender?
If for any reason your package is returned to us we will do our best to get it re-shipped to you. However the reshipping may be at an extra cost.
Jewellery Allergies / Colour change:
Everyone's skin type is very different - we are unique after all – and as such it is impossible to give accurate information. However, we use only the highest quality products that are tested for allergens. Please follow jewellery care to uphold the longevity of your piece, we do not except refunds for negligence.
We suggest removing Mercii jewellery whilst exercising, showering and swimming and where possible avoiding too much contact with perfumes, lotions, hair products etc.
Do not use harsh chemicals, bleach, oil, and jewellery cleaners; to clean your jewellery, we are not responsible for the maintenance of your piece.
When will my order arrive?
Mercii ships all products with reputable couriers – delivery times vary contingent on location but usually within ten days. If the piece is required quickly select the Express Option at Checkout